Our dedication to guard your privacy
We recognize the significance of your privacy and how vital it is for us to protect your personal information. We are devoted to keeping your personal information which we hold and to comply with all the essential privacy laws within the jurisdictions in which we operate. This legal term describes how we collect, manage, use your personal information and protect your privacy. References to ‘(I&A Accounting)’, ‘we’ and ‘us’ and our corporate bodies
Information we collect and how we collect it.
The types of information we collect and save will rely upon the kind of products and services we offer to you or obtain from us. We may collect your personal information:
- when you request a product or service from us;
- when we execute any communication and other interaction you have with us (including telephone, email and online); and
- if you have or had one of our products, when we record information about your use of that product or your opinions about that product or when you respond to a survey from us.
The information we obtain and save about you are your name, address, telephone numbers, email address, bank account, and credit card details, date of birth, including but not limited to identification information and organization. In case you apply for trade credit, we may also acquire and hold credit information about you.
We typically collect personal information, in good faith, directly from you whenever it is reasonably practicable to do so. Also, we may obtain personal information from other parties such as our related bodies corporate, service providers, our agents or representatives, your employer, your agents or representatives (such as your advisers) and publicly available sources of information.
When you fail to provide the information we request.
The information we request is generally optional but provided you wish not to supply us the personal information, we may not be able to satisfy you to the maximum, about your request or provide you with the product or service required. Once in a while, however, there are conditions whereby we are required under the law, to acquire certain personal information from you and, if such incidence arises, we will take reasonable measures to inform you of the law that imposes such requirement.
Why we obtain your personal information and what do we do with it
We collect, use and share your personal information to execute on our business for the following reasons;
- To provide and administrative support.
- Amend our products and services
- To create a platform of secure identification and communicate with you;
- to inform you about our new products and services;
- to review and improve the quality of our products and services;
- to protect our lawful interests;
- to deal with your questions and inquiries; and
- to help us maintain the transactions between us, you, our suppliers, and others.
In our discretion, we may contact you through cellphone, electronic mail, to follow up your interest about our products and services you have obtain unless or otherwise you direct us not to, or we are restrained under the law. Also, we may share your personal information with our market research agencies, who may contact you to carry out market research concerning products and services you have acquired from us or are offered to you and related matters (unless or otherwise you told us not to). Provided you do not want to receive any direct marketing messages or wish to change your contact preferences, kindly submit a request form (see ‘How to Change the Contact Preferences’).
We may also exchange your information with our affiliates and our service providers including but not limited to our call centers and mail houses, advertising agencies, Accounting, print service providers, lawyer, providers of payment, investigation bodies, data processing, data analysis, information broking, research, website and internet services providers.
We may share your personal information in corporate transactions that involves the transfer of fractional or full part of our assets (including debts) or business or in a corporate restructure.
Circumstances may warrant that will required or authorised by law to disclose your personal information. For instance, we may disclose your personal information to a court in response to a subpoena or court charges. Also, we may share your personal information with other personnel upon your consent to do so.
How we hold and your protect personal information
We store your personal information on our cloud server as well as hard copy form. We adopt reasonable measures to protect your personal information from loss, misuse, modification, or unauthorised access, and disclosure. We guide your personal information by granting limited access control to our buildings, through confidentiality obligations mandated on our employees and service providers, and the use of security measures for computer system access.
As soon as we do not need your personal information for any of the purposes for which it was obtained, we shall subject it to legal responsibilities and procure reasonable measures to obliterate your personal information.
Your Privacy on our Websites and the Business
If you execute electronic transactions with another entity of the company, you are mandated to refer to the website of such entity for more information on its website privacy and security procedures.
How we Hold and protect your Personal information
We use ‘cookies ‘on our website to collect additional personal information. A cookie is a small identifiable file, saved on your hard disk by a website. Cookies include readable data by the website that provides such cookie to you. Cookies cannot perform programs or access other information 4 on your computer. Your web browser can be set to reject cookies by our websites, but if you do so, fractional functions of our website may become unavailable.
While using our website, the information we collect include but not limited to your IP address, the date, time and period of browsing, domain name, the pages and documents accessed, the previous accessed website(s) (i.e. the referring URL), the browser type and some voluntary information (e.g. survey information, name, and email address).
Even as we protect the personal information you gave to us through our websites, at the same time, be aware that the information may be insecure on the internet, most notably when there is no use of encryption (e.g., email, standard HTTP) while providing the information. We are under the laws to protect information once it comes into our possession.
You may access external websites, operated by companies not related to us, by clicking on links provided. Those websites are not subject to our privacy standards, and we are not liable for their privacy terms and the content of such other sites. You should contact those websites directly to ascertain their privacy standards, policies, and procedures.
Credit Reporting
This part applies to how we handle personal information from credit reporting bodies (CRBs) and specific other consumer’s credit-related personal information described below (credit information). We generally feel credit information in the context of commercial credit rather than consumer credit preparations. For instance, we may handle information about an individual’s consumer credit score where we provide trade credit to traders, or where directors provide personal guarantees concerning trade credit we extend to companies.
We may gather and hold any types of credit information about a person as permitted under the Privacy Act, including:
- affirmation of previous details requested about the individual to CRBs made by other credit providers and credit score providers;
- information about previous credit applications, including the amount and type of credit and credit limit; 5
- name, gender, driver’s license details, employer, date of birth and three most recent addresses;
- information about the present and past credit arrangements, together with the credit providers, beginning and the end dates so also specific terms and conditions;
- Allowed payment default information, along with the data concerning related payment arrangements and the following repayment; • details about severe credit violation (e.g., fraudulent acts);
- information about adverse court judgments and insolvency;
- Commercially available information about the person’s credit details; and
- any credit score or credit risk assessment signifying a CRB’s or credit provider’s information about the personnel’s eligibility for consumer credit.
This credit data may include information about your arrangements with other credit providers so also with us.
Wherever we collect credit information about you from a CRB, we may use that information to make our judgment relative to your creditworthiness.
We may share your credit information with CRBs to assist the CRBs to maintain information about you and to provide to third-party credit providers for credit evaluation. In our discretion, we may collect credit information from CRBs including but not limited to, assessment of your credit or guarantee application, management of your credit/guarantee, assignment of debts and collection of overdue payments.
Your Legal Right
We take reasonable measures to ensure that the personal information we receive, use, and share are accurate, complete, and up-to-date. If you have the understanding of any errors in your personal information or you want to change your details such as your name, address or bank account details, please kindly get in touch with us as soon as possible
You can obtain access to the personal information that we have about you, subject to certain conditions permitted by law. Please contact us (see ‘How to contact us’ below).
We promise to handle any request according to the relevant privacy laws. You may need to complete a request form, and we also maintain the authority to charge a reasonable fee for changing processes. We endeavour to deal with such requests punctually, but requests for a huge amount of information, or information not presently in use, may demand lots time to extract.
Generally, if you order us to make any changes to your personal information, we will comply and make the necessary changes to your data accordingly.
If we are unable or unwilling to provide you with access to any personal information or to amend any of your personal information in our system, we shall provide you with our reasons.
If we do not consent to change your personal information and you object, you may inquire that we make a note of your request to update the information, which declares that you understand the information is fallacious, incomplete, misleading or outdated.
In your discretion, you may reach us to inquire us to stop handling your personal information to present our latest products and services to you. You can contact us if you want to receive more information about the way we manage your data
If you make contact us, we will endeavour to respond and resolve your request instantly. We will let you know we have received your complaint (usually within 7 days). We will keep a record of your claim and keep you updated on the steps we are taking to help resolve it.
We usually give our final response within 14 days
